Enhancing Consumer Connect through URJA, an informative App for Urban Distribution Sector
Shri Piyush Goyal, Minister of State (IC) for Power, Coal, New & Renewable Energy and Mines launched the mobile application “URJA” (Urban Jyoti Abhiyaan) during the Power Ministers’ Conference in Goa on 16th June 2016. The App has been developed by Power Finance Corporation (PFC) under the aegis of Ministry of Power.
URJA app will work as manifestation of Hon’ble Prime Minister’s principles of good governance viz. People Focus, Cooperative Federalism, Progressive Competitiveness and Transparency & Accountability.
The URJA App will act as an important game changer in the Power Distribution Sector.
URJA app is presently available on following three platforms:
Accessibility of URJA App:
The App broadly consists of 2 Dashboards – Consumer Dashboard and IPDS Dashboard:
The Consumer Dashboard of the URJA App provides information on the monthly performance on following parameters:
In addition to the above, the app will link the consumers to their respective Discoms’ web-portal, Customer care no. 1912, its implementation status
Discom Centric information consisting of the progress of various components of Integrated Power Development Scheme is being provided in the IPDS Dashboard viz.
Select any one of the Dashboard i.e Consumer or IPDS
The Town-wise ranking of 1300+/1405 Go-live towns on Consumer centric vital parameters (Refer FAQ Query no.4) is determined on the basis of their performance on the quality of Distribution electricity services they offer to the consumers. The Discom/ State wise ranking are derived from the aggregated data of these towns.
The order of rank for each consumer centric parameters is as follows:
The URJA App will empower the consumers with information w.r.t. services being provided to them and has a potential to create a movement through which Consumers will seek better services from their respective Discoms. This will in turn make all the stakeholders more responsive & efficient and will put pressure on State Discoms to improve their functionality.
The Consumer Dashboard of the URJA App captures Consumer centric parameters from the IT system created under IPDS covering 1300+/1405 towns across the country without any manual intervention. The information of these towns is aggregated to derive the Discom-wise and State-wise ranking on the above parameters.
The IPDS Dashboard captures Discom Centric information consisting of the progress of various components of GoI’s priority programme ‘Integrated Power Development Scheme’ in different states as available in PFC.
Yes, the App provides status of implementation of 1912 across India; however for details w.r.t. Customer Care of individual Discoms, one may access their Webportal through the Discoms’ Web links available on the side menu of the App.
Data is updated on monthly basis before 10th of every month for the previous month report(Consumer Complaints pending, Avg duration of Power cuts, Avg Number of Power cuts, Pending connections, Consumers making E-Payment)
Percentage loss of Power/Theft data is rolling average of last one year.